Privacy Policy
WHO WE ARE
SunMountain.com is an independent 3rd party retailer which is fully owned and operated by Innovative Sports Distributors, LLC and is licensed to sell Sun Mountain Sports products online via our website www.sunmountain.com. We believe that it is important for users to understand how we treat information about you that we receive by your use of our site.
INFORMATION WE COLLECT
Personal information such as names, physical addresses, email addresses, phone numbers, and credit card information are only collected when a site user voluntarily provides such information. Examples of activities that may require collecting personal information include: submitting an order, registering warranty information, submitting an inquiry through our contact form, entering contests, subscribing to our email list, filling out surveys or submitting other forms that require personal information.
SunMountain.com may use such personal information you provide in the following ways: (A) to fulfill product orders; (B) to register product warranty information with Sun Mountain Sports; (C) to award contest prizes; (D) to better understand the manner in which our site is used and make desired improvements; (E) to respond to specific user inquiries (F) to provide any necessary notices to site visitors (or their parent or guardians); (G) to obtain parental consent from visitors under 18 years of age, as needed; (H) to protect the security of our site; (I) to send users emails regarding Sun Mountain product offerings and/or services; (J) to send users text messages regarding product offerings and/or services.
Note: All customers must opt-in to receive notices and solicitations. If you do not wish to receive these solicitations from us using your personal information, you may choose not to click the “opt-in” box when you submit a form. If you opted-in but would like to stop receiving solicitations from us, you may opt-out at any time by clicking the “unsubscribe” link in any email or texting “STOP”, “UNSUBSCRIBE” OR “CANCEL” in response to SMS messaging.
We value your privacy and make every effort to respect your wishes and personal information. In line with this commitment, we have established the following policy for the use of our SMS marketing service. Please read it carefully to understand how we collect, use, and manage your phone numbers.
COLLECTION OF PHONE NUMBERS
We collect your phone numbers only when you voluntarily provide them to us, for example, during transactions, inquiries, or when you sign up for our promotional messages. You can opt in to receive these SMS messages either by clicking on on the welcome pop-up (which shows to new users) or in the checkout by checking your SMS sign-up and providing your phone number.
USE OF PHONE NUMBERS FOR SMS
Your phone numbers are primarily used to provide you with personalized services, updates, and promotional offers. These text messages may relate to our products, services, discounts, or any updates that we think may interest you. We may also provide special discounts or offers through SMS messages. SMS messaging charges may be applied by your carrier. We will only share your phone number with our SMS provider, subject to their privacy policy. We use Klaviyo to send all SMS communications to users who have opted in. Please view Klaviyo's privacy policy here https://www.klaviyo.com/legal/privacy/privacy-notice with information on how they use user information.
OPTING OUT OF MARKETING MESSAGES
If at any time you wish to stop receiving marketing SMS from us, you can opt out by:
- Texting STOP to opt-out
- Texting UNSUBSCRIBE to opt-out
- Texting CANCEL to opt-out
Please note that the opt-out process may take up to 10 business days to become effective. During this period, you may still receive some messages from us.
PRIVACY OF PHONE NUMBERS
Once you have opted out, we will not send you any more SMS messages, nor will we sell or transfer your phone number to another party.
ACCESS TO PROMOTIONS AND DISCOUNTS
You do not need to sign up for SMS Messages to receive information about current promotions but certain promotions will be exclusive to our SMS/text messaging program. Codes and promotions are available for a limited time and may be changed or removed at any time.
CHANGES TO THIS POLICY
We may periodically update this policy. We will notify you about significant changes in the way we treat your information by placing a prominent notice on our site.
We thank you for your understanding and cooperation. If you have any questions or concerns about this policy, please feel free to contact us at support@sunmountain.com.
In general, you may visit the site without disclosing who you are or revealing any personal information. Our servers capture your IP address, your browser type and language, access times, the content of any undeleted cookies that your browser previously accepted from SunMountain.com and the referring website address. This information is compiled for proof of consent, and statistical use, to determine such things as, the number of visits, average time spent on the site, pages viewed, etc. Such information will be used by SunMountain.com to measure and understand the use of our site and in our attempts to improve the functionality and content of our site.
THIRD PARTIES, COOKIES AND YOUR INFORMATIONSunMountain.com uses Shopify as an e-commerce platform. Your data is processed by Shopify for the following purposes: preventing risk and fraud when an order is placed, answering questions or providing other types of support regarding an online order, improving site experience, providing reporting and analytics, testing out features or additional services, and assisting with marketing, advertising, or other communications.
If you would like more information about how your data is processed through Shopify, please visit Shopify privacy policy.
SunMountain.com uses "cookies”. A "cookie" is a small text file (up to 4KB) created by a website that is stored in the user's computer either temporarily for that session only or permanently on the hard disk (persistent cookie). Cookies provide a way for the website to recognize you and keep track of your preferences. Generally, this avoids the repeated entry of the same user information during a session and upon return visits to our site. Most browsers can be set to notify you when you receive a cookie. Our cookies will collect both the browser and operating system that a visitor is using.
Important: You may delete or decline cookies by changing your browser settings. (Click "Help" in the toolbar of most browsers for instructions.) If you do so, some of the features and services of our website may not function properly.
Klaviyo- We use Klaviyo as an email and SMS delivery service to send users information about our products and/or services. This software stores order data, warranty registration data, email subscribers, SMS subscribers, account holders, and contest entries. If you would like to delete your data, please email sales.shop@sunmountain.com.
Google AnalyticsSunMountain.com uses Google Analytics to track site behavior, traffic demographics, referrals, and audience statistics. Google Analytics collects potentially personally-identifying information such as IP address and transaction number when an order is submitted. We also use Google Adwords for Display Advertising (e.g., Remarketing, Google Display Network Impression Reporting, the DoubleClick Campaign Manager integration, or Google Analytics Demographics and Interest Reporting). Google Analytics uses cross-device tracking to collect visitor data. Visitors can opt-out of Google Analytics for Display Advertising and customer Display Network ads using Ads Settings.
SunMountain.com uses the Google Analytics Demographics and Interest Reporting feature to identify trends in the usage of its website which may be published in reports for internal use. This report will not include personally identifiable information about individuals. At any time, visitors may choose to opt-out of Google Analytics tracking with the Google Analytics opt-out browser add-on.
CriteoSunMountain.com also uses Criteo for remarketing. This service provider places anonymous cookies on the browsers of visitors to the SunMountain.com website. These cookies are used specifically for remarketing purposes to advertise Sun Mountain products. If you would like more information regarding Criteo’s privacy policy and opt-out options, click here.
Facebook PixelSunMountain.com uses the Facebook pixel, an analytics tool that allows us to measure the effectiveness of our advertising by understanding the actions people take on our website. This service provider places cookies on the browsers of visitors to the SunMountain.com website. We use pixel data to ensure ads are being shown to the right people and build advertising audiences.
VimeoWe use Vimeo as a third-party video platform that stores our product/how-to videos. Vimeo automatically collects information from your browser when you visit our website and load a video. This information includes your IP address, your browser type and language, access times, the content of any undeleted cookies that your browser previously accepted from Vimeo and the referring website address. More information on Vimeo’s privacy policy.
HotjarSunMountain.com uses heat-mapping software that records how customers navigate and use our site. This information is used to improve site structure and content. An individual’s personal information is not shared with Hotjar without his/her consent.
AvalaraSunMountain.com uses Avalara to collect and remit sales tax to various states. Your order information is passed and stored in the Avalara system to file taxes on behalf of SunMountain.com. Your credit card information is not passed to Avalara.
WE WILL NOT SHARE OR SELL YOUR INFORMATION
SunMountain.com will not disclose personal information to third parties other than Sun Mountain Sports, unless such disclosure is agreed to by the site user as a part of the information collection process, or unless such disclosure is required by law.
SECURITY
Our site uses standard security measures to protect against the altering, loss or misuse of the information under our control. When product purchases are made using credit card information, such information is transmitted using industry standard, SSL (secure socket layer) encryption. We do not store such financial information on our servers. Our site may at times contain links to other sites of third parties. We are not responsible for the content of those sites or for their respective privacy practices.
SunMountain.com may revise its Privacy Policy from time to time. As a user, you are responsible when you visit our site, to review the current policy. If you are not in agreement with the then current policy, you should discontinue the use of our site.
We ask that visitors considered legal minors (18 years and younger) do not provide information to our site without the consent of their parents. Parents should supervise the online activities of their children and consider the use of parental control tools available from online services and software providers.
Quick reference guide
You may delete or decline cookies by changing your browser settings. (Click "Help" in the toolbar of most browsers for instructions.) If you do so, some of the features and services of our website may not function properly.
Klaviyo- Our customer relationship management software that stores order data, warranty registration, email subscribers, account holders, and contest entries. If you would like to delete your data, please email sales.shop@sunmountain.com.
Google Analytics- Our software for tracking site behavior, traffic demographics, referrals, and audience statistics. We also use Google Adwords for remarketing efforts. If you would like to opt-out of analytics, we suggest Google Analytics opt-out browser add-on. If you would like to opt-out of remarketing through Google Adwords, please adjust your Ads Settings.
Yotpo- A third-party review software that stores reviews and questions from customers about our products. Yotpo only stores your email address if you submit a question or a review. We can unpublish a review or question if you request that we do so. We send Yotpo purchase information including the items purchased, your email and your name so that we can request a post-purchase review of your experience/product. We DO NOT send Yotpo any financial data from your purchase.
Hotjar- Our heat-mapping software that records how customers navigate and use our site. This information is used to improve site structure and content. An individual’s personal information is not shared with Hotjar without his/her consent. If you would like to delete your data, please email sales.shop@sunmountain.com.
Facebook Pixel- An analytics tool that allows us to measure the effectiveness of our advertising by understanding the actions people take on our website. We use pixel data to ensure our ads are being shown to the right people and build advertising audiences. More information on Facebook’s privacy policy.
Criteo- A third-party advertising service used for remarketing. This service provider places anonymous ‘cookies’ on the browsers of visitors to the SunMountain.com website. These cookies are used specifically for remarketing purposes to advertise Sun Mountain products. More information on Criteo’s privacy policy.
Vimeo- A third-party video platform that stores our product and how-to videos. Vimeo automatically collects information from your browser when you visit our website and load a video. This information includes your IP address, your browser type and language, access times, the content of any undeleted cookies that your browser previously accepted from Vimeo and the referring website address. More information on Vimeo’s privacy policy.
Avalara- SunMountain.com uses Avalara to collect and remit sales tax to various states. Your order information is passed and stored in the Avalara system to file taxes on behalf of SunMountain.com. Your credit card information is not passed to Avalara.
User Submissions
Once you have submitted information, you may not be able to edit or delete such information. However, if you would like to see or delete your data, please see the links below.
GDPR/CCPA-CPRA/APPI/PIPEDA Compliance Pages
GDPR - Click here
CCPA-CPRA - Click here
APPI - Click here
PIPEDA - Click here
